Field Buzz is an integral part of field service management which aims to control and optimize post sale service performance and customer satisfaction.
KPI’s for successful service management
-
Increase Technician-to-Dispatcher Ratio
-
Decrease Customer Churn (Maintain Customer Loyalty)
-
Decrease Customer Missed Appointments
-
Decrease Lead Time
-
First Call Scheduling
-
First Visit Success
Benefits to Company
-
Improved service efficiency
-
Improved assets tracking
-
Better info. management & reporting
-
Reduce paper work, administration, and data entry errors
Benefits to Technician
-
Save time over mundane tasks
-
Report time, actions and locations easily
-
Receive clear measures of efficiency and effectiveness
-
Reduce errors of manual entry
PDA Functions (Technician)
-
View Daily Schedule
-
View Order Details
-
Execute Orders
-
Modify Order Details with Actuals
-
Upload Order Details
Reporting Functions (Supervisor)
-
Status Reports
-
Exceptional Reports
-
Service Cycle Efficiency Reports
Request Demo
Contact us: 01090551166
Marketing@bi-technologies.net