Field Buzz is an integral part of field service management which aims to control and optimize post sale service performance and customer satisfaction.
 KPI’s for successful service management
  • Increase Technician-to-Dispatcher Ratio
  • Decrease Customer Churn (Maintain Customer Loyalty)
  • Decrease Customer Missed Appointments
  • Decrease Lead Time
  • First Call Scheduling
  • First Visit Success
 Benefits to Company
  • Improved service efficiency
  • Improved assets tracking
  • Better info. management & reporting
  • Reduce paper work, administration, and data entry errors
 Benefits to Technician


  • Save time over mundane tasks
  • Report time, actions and locations easily
  • Receive clear measures of efficiency and effectiveness
  • Reduce errors of manual entry
PDA Functions (Technician)
  • View Daily Schedule
  • View Order Details
  • Execute Orders
  • Modify Order Details with Actuals
  • Upload Order Details
Reporting Functions (Supervisor)
  • Status Reports
  • Exceptional Reports
  • Service Cycle Efficiency Reports

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Contact us: 01090551166